Please give as much notice as possible if you can’t make an appointment or need to change your mind.
We need at least 24 hours notice in order to try and fill the slot that was reserved for you, but we would prefer a bit more if possible.
Failure to let us know that you’re not coming, wastes the Fitness Professional’s time and means another client with urgent needs may go untreated.
We reserve the right to make an admin charge (of up to 100% of the agreed session costs) if you fail to give at least 24 hours notice. But promise to be understanding if you give us sufficient notice and/or have exceptional circumstances.
If you have any special requirements such as being on an emergency call-out rota, let us know and we will be as flexible as we can.
We assume you agree as a condition of booking.
Thank you for your understanding.